Cancellation Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. 

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, have taken possession of the goods. To exercise your right of cancellation, you must inform us (Dao Healthcare GmbH, Straße des 13. Januar 26, 66121 Saarbrücken, 0155 673 65 418, info@daohealthcare.de) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to cancel this contract. You may use the attached model cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation
If you cancel this contract, we shall reimburse you for all payments we have received from you, excluding delivery costs, without undue delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.

Model Cancellation Form

(If you wish to cancel the contract, please fill out this form and send it back.)
– To Dao Healthcare GmbH, Straße des 13. Januar 26, 66121 Saarbrücken, 0155 673 65 418, or info@daohealthcare.de

– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper notification)
– Date
—————————————
(*) Delete as applicable.

Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
– for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
– for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
– for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of cancellation expires prematurely in the case of contracts
– for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
– for the supply of goods if these were inseparably mixed with other goods after delivery due to their nature;
for the supply of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Returns
The procedures mentioned in this "Returns" section are not a prerequisite for the effective exercise of the right of cancellation in accordance with the "Cancellation Policy for Consumers" section.

Customers are asked to notify the seller of the return before sending it (0155 673 65 418, or e-mail: info@daohealthcare.de) in order to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.

Customers are asked to return the goods to the seller as a prepaid package and to keep the proof of postage.

Customers are asked to avoid damaging or contaminating the goods. The goods should be returned to the seller in the original packaging with all accessories, if possible. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to provide sufficient protection against transport damage and to avoid any claims for damages due to damage resulting from defective packaging.